 |
|
  |
|
 |
For sending me a nasty notices in the mail for non-payment of service, of which I never opened! |
|
|
|
|
|
For sending me a nasty notices in the mail for non-payment of service, of which I never opened! |
|
Related News Stories: .. |
|
Pathetic NexHell If you are considering a cell phone from Nextel be duly advised that you may run into the most inept customer service (and billing) department on the face of planet earth. When my contract is up, Im really going to have to re-think dealing with these jokers. Psssst. Hey buddy... First, I walked into a cellphone store located in downtown San Francisco, CA called All Wireless on Battery street. Run by a couple of Russian guys, I was an "instant friend" hand pats on the back and all of it. While cocking his head, and stammering his speak he informed me about the new Nextel plan called Free Incoming. I was sold and I ordered the phone. He wanted a copy of my drivers license and credit cards... Now I knew I was back in the old country... I told him he wasn't getting anything like it and furthermore, if he wanted my business, he'll have to do without it. He agreed, interestingly enough. I ordered the phone and was told it'll be 1 or 2 days before it's activated. Two days later I pop in the store to check on the progress and he told me the phone was ready. I go to the store and the guy has a new piece of paper for me to sign. It has a completely different contract in addition to the Nextel agreement. This had Bait and Switch all over it! I had no problem telling the guy to forget it! I walked out of there telling the ripoff artist to try to sell hotdog on the corner instead. Office Depot I knew Office Depot had Nextel phones, so I picked up the phone and was told by the Office Depot clerk that I need to take it home and activate myself. That's not the case now. Now you have to get it activated at another store, other than Office Depot. For that alone they should get a HUTBA trophy. What's up with that? So I go home and call the 800 number to activate my new telecommunicator. After about 40 minutes on the phone with the tech couldn't activate it. She had me punch in all sorts of weird codes into the phone (I guess this is called cellphone CPR) but the patient wouldn't come to life. Stillborn I guess you could say. She told me to take it back to Office Depot and get another one. When I arrived, they informed me that they didn't have anymore phones (Motorola i85s). They didn't even offer me another phone or offer to call another store for me. I had to ask them, and when I did it was like I just asked them to paraphrase War and Peace or something. Now I'm in my van going to another Office Depot... 20 miles away... I get there and they can't find the phone that they had on hold for me. After taping my foot for a while and talking to the so-called manager, they found my phone. There it was. I was ready to go... Not so fast though... The price of this phone, identical to the other phone at their sister store, was $100 more than the phone I purchased before. Nice. After a few more minutes of discussion with the so-called manager, he agreed, grudgingly to give me the phone at the price I wanted, the posted price on the shelf of the other store. More ineptitude. I get home, and once again, called the Nextel tech. After about 30 minutes, the phone was working. Great... I thought... World War III Some days later... I get a bill in the mailbox. along with 3 others. All of these bills have my name on them, in somewhat confusing variations along with different addresses, different account numbers and different phone numbers. Really nice. I called Nextel and informed them about this and they said they would take care of it. That was in April. May comes along and 4 more bills. I call again... they say they'll take care of it. Ahh... the lovely month of June. The sun comes out, the warm weather shows itself, and the birds and butterflies are everywhere... Nextel still has it's head up it's butt on my billing issue. Again, more bills in the mail... The inept customer service rep is so out-to-lunch it just makes me laugh. Something new happened in June though. I got a call from a Nextel Representative kindly letting me know that they were going to cut off my phone for non-payment. I told her that if she did that, I would have a field day with her and her company. I would make them the epitome of ineptitude here on HUTBA. She didn't care. In fact, she was one of the rudest people I've ever had to deal with. Nextel must have a checklist when they hire Customer Service Reps that looks like this;
So, now it's June going into July 2002 and I got a nasty notice in the mail. It's from big brother Nextel letting me know that I'm going to the collection agency for an unpaid account. Really really nice. Way to go Nextel! Well, I'm point fingers again. It's not Nextel with the problem, it's me for choosing a inept company for cell phone service. Now the Collections people are calling me. They tell me that I've been submitted to the credit Bureau's and they will seek legal action... Can you believe this?? What a bunch of complete and utter total inept losers. Updates: 07-15-02 07-18-02 07/25/02 Sent another letter to Mr. Conway Jr., CEO of NexHell. Hours logged so far on this project: 13
Michael Chukov
|
California Public Utilities Commission Federal Communications Commission & California Attorney General
|
